Refund Policy

Last updated: April 16, 2025

1. General Refund Terms

At Howzie, we strive to provide a fair and enjoyable gaming experience. Please note the following general terms regarding refunds:

  • No refunds will be provided for completed games or contests.
  • Refunds may be considered in cases where a technical fault on Howzie's part prevented proper game participation.
  • All refund requests are reviewed on a case-by-case basis, and our decision regarding refunds is final.

2. Refund of Unused Deposits

If you have deposited funds into your Howzie account but have not used them for gameplay, you may request a refund under the following conditions:

  • The request must be made within 120 days of the deposit date.
  • The funds must not have been used, in whole or in part, for any game participation or other services on the platform.
  • Your account must be in good standing with no violations of our Terms & Conditions.

3. Refund Process

To request a refund of unused deposits:

  1. Send an email to support@howzie.club with the subject line "Refund Request".
  2. Include your registered email address, phone number, and the date and amount of the deposit you wish to refund.
  3. Provide a brief explanation for your refund request.

Refund requests are typically processed within 7-14 business days. The refund will be issued to the original payment method used for the deposit.

4. Technical Issues

If you experienced a technical issue during gameplay that affected your experience or results:

  1. Report the issue immediately through the in-app support feature or by emailing support@howzie.club.
  2. Include details such as the game ID, time of occurrence, and a description of the issue, along with any screenshots if available.
  3. Our technical team will investigate the reported issue and determine appropriate action.

5. Contact Information

For any questions or concerns regarding our refund policy, please contact our support team at support@howzie.club.